Polaris Bank has reaffirmed its commitment to delivering exceptional customer experiences as it successfully concluded activities marking the 2025 edition of Customer Service Week, themed “Mission: Possible.”
The week-long celebration, held from Monday, October 6 to Friday, October 10, featured engaging customer appreciation events and staff recognition initiatives across the Bank’s branches and digital platforms.
Throughout the week, Polaris Bank celebrated its customers with giveaways, appreciation messages, and interactive engagements across its various touchpoints—reaffiring its commitment to continuously improving service delivery. Employees were also recognised for their outstanding contributions to service excellence, reflecting the Bank’s belief that exceptional service starts with an empowered and motivated workforce.
Speaking at the close of the celebration, the Managing Director/CEO of Polaris Bank, Kayode Lawal, expressed gratitude to customers for their loyalty and trust, describing them as the driving force behind the Bank’s pursuit of excellence.
“Our customers are at the heart of everything we do. Their feedback, trust, and partnership inspire us to keep improving and delivering value every day. This week reaffirms that great service is not just a goal—it’s our way of life at Polaris Bank,” he said.
Lawal noted that Customer Service Week provides a moment for reflection and renewal of the Bank’s promise to serve with consistency, empathy, and excellence.
Polaris Bank staff across the country also participated in internal learning and engagement sessions aimed at enhancing customer interaction skills and promoting a culture of service leadership.
The global Customer Service Week, celebrated annually in the first week of October, recognises the vital role of customer service professionals and the impact of service excellence on business growth. For Polaris Bank, this year’s celebration reinforced its belief that with dedication, innovation, and teamwork, great service is always a “Mission Possible.”
